Frequently Asked Questions
Q: How long does it take for my order to be processed and when can I expect to receive my order?
A: Your orders will be processed and shipped within ONE business day. Once your order is placed, you will immediately receive an automated e-mail as your order confirmation. After your shipment is processed, we will e-mail you a tracking number. All domestic and international orders are trackable online. Domestic orders take 1-4 business days to arrive depending on the shipping method you choose during checkout. International orders take 7-14 business days to arrive.
Q: What is the cost for shipping and sales tax?
A: Once you place items in shopping cart, you may determine the exact shipping cost by clicking on the "ESTIMATE SHIPPING & TAX" button and typing in your postal code. Sales tax is ONLY applicable to California residents.
Q: How do I return my order?
A: You may unconditionally return your order within 90 days of receipt. Our return process is super easy. Just log into your account using the same e-mail address you submitted when you placed your order and go to "Completed Orders", click on "Return Item(s)" button, choose a reason for return, and submit a return request. We will immediately (mostly within 1 hour) approve your return without asking any question. If the product is not as promised, we will refund your entire payment plus return shipping. For other reasons, we will refund your payment less shipping. If you have questions before you submit your request, please contact us at firstname.lastname@example.org or 1-888-670-5570. Your refund will be processed within 24 hours of receiving your returned product.
Q: How safe is my credit card information?
A: We take all major credit cards, including Visa, Master, Discover and American Express. Our credit card processing is handled entirely by Paypal - the largest online payment system. The safety of your personal and financial identity is protected by one of the most trusted online system. You can also rest assured that all communications and transactions between your browser and our website are private and secure. Our website is secured by a Norton SSL certificate. It is the most trusted and secure choice for e-commerce websites and provides the highest level of encryption and security possible. The Norton Secured Seal also means that our corporate identity has been confirmed and our website has passed a daily malware scan. In addition, your financial safety is guaranteed by the Norton Shopping Guarantee program that is automatically included with your purchase at no cost and provides you with:
Q: Do you accept other types of payments?
A: Besides credit cards, we also take personal checks and money orders. If your order confirmation e-mail does not show an address to mail your payment, please click here for our mailing address. There is a holding period of 5 business days for personal checks to clear.
Q: How do I recover the password to my account?
A: You need to go to our "Change Your Password Page" and type in your registered e-mail address to recover your password. Your password will be e-mailed to you within minutes.