Policies

Safety of Your Shopping Experience:

We are a participant of the Norton Shopping Guarantee program that provides you free of charge with:

- $10,000 Identity Theft Protection

- $1,000 Purchase Guarantee

- $100 Lowest Price Guarantee

Warranty Policy:

(1) Kinetic Copper Wind Sculptures and Copper Rain Chains carry a lifetime warranty.

(2) Yarn Swifts, Ball Winders and Bamboo Knitting Needles carry a one-year warranty.

(3) Japanese Bonsai Tools carry a three-year warranty.

Warranty Details:

The Stanwood products are fully warranted to the original owner against defects in materials and workmanship for the time frame specified in the above warranty policy. If a Stanwood product fails due to a manufacturing defect within the specified time frame, we will repair or replace the product free of charge, at our discretion. This warranty does not cover damage caused by accident, improper use or installation, negligence, normal wear and tear, or the natural breakdown of materials over time.

For warranty evaluation, your product should be returned to Stanwood Imports, 20555 Devonshire St, #289, Chatsworth, CA 91311. In some cases, we will only require a digital picture of the defective product to be sent to service@stanwoodimports.com. Please inquire first. Customers are responsible for shipping charges of all warranty related services and replacements.

This warranty gives you specific legal rights in the United States and worldwide. You may have other rights varying from state to state.

Return Policy:

(1) You may unconditionally return your order within 90 days of delivery for a full refund.

(2) Our return process is super easy. Just log into your account using the same e-mail address you submitted when you placed your order and go to "Completed Orders", click on "Return Item(s)" button, choose a reason for return, and submit a return request. We will immediately (mostly within 1 hour) approve your return without asking any question. If you have questions before you submit your request, please contact us at service@stanwoodimports.com or 1-888-670-5570.

(3) If an item is defective or not as described, or a wrong item was sent, a full refund will be given including two way shipping. Otherwise, a refund will be issued less shipping.

(4) Your refund will be processed within one business day of receiving returned items.

Privacy Policy:

Stanwood Imports is committed to protecting your privacy. We will absolutely not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to service@stanwoodimports.com with "unsubscribe" as the subject line. Stanwood Imports does not sell, trade or rent your personal information to others.

Click here to view our Privacy Policy in more detail.